Privacy policy

Privacy Policy for The Bike Room:

Welcome to The Bike Room's Privacy Policy! Here, we detail how we handle your Personal Information when you visit or make a purchase from our Site. Your privacy matters to us, and we want you to feel confident in how we collect, use, and disclose your information.

Collecting Personal Information:

When you visit our Site, we gather information about your device, interaction with the Site, and details necessary to process your purchases. This includes:

  • Device information: browser version, IP address, time zone, cookie data, viewed sites or products, and interaction patterns.
    Why we collect: To load the Site accurately and optimize its usage through analytics.
    How we collect: Automatically, using cookies, log files, web beacons, tags, or pixels.
    Disclosure: Shared with our processor Shopify.
  • Order information: name, billing and shipping addresses, payment details, email address, and phone number.
    Why we collect: To fulfill orders, process payments, arrange shipping, provide invoices, and offer information or advertising based on your preferences.
    How we collect: Directly from you.
    Disclosure: Shared with our processor Shopify, payment gateways, and Hermes.
  • Customer support information: name, billing and shipping addresses, payment details, email address, and phone number.
    Why we collect: To provide customer support.
    How we collect: Directly from you.
    Disclosure: Not shared for business purposes.

Minors:

Our Site is not intended for individuals under 16. If you believe your child has provided Personal Information, please contact us for deletion.

Sharing Personal Information:

We share your information with service providers for services and contractual obligations. For example:

  • Shopify powers our online store, and you can learn more about their use of your data here.
  • We may share information to comply with laws, respond to legal requests, or protect our rights.

Using Personal Information:

We use your Personal Information to provide services, including offering products, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

Lawful Basis:

Under GDPR, if you're in the EEA, we process your information based on:

  • Your consent,
  • Contract performance,
  • Legal obligations,
  • Vital interests protection,
  • Public interest tasks,
  • Legitimate interests that don't override your rights.

Retention:

We retain your information for our records unless you request erasure.

Automatic Decision-Making:

If you're in the EEA, you can object to automated decision-making. We use limited automated decision-making for fraud prevention.

GDPR:

EEA residents have rights to access, portability, correction, updating, or erasure of their Personal Information. Contact us for exercising these rights.

Cookies:

Cookies enhance your browsing experience. We use various cookies for functionality, performance, advertising, and social media/content.

You can control cookies, but note that it may impact your experience. Most browsers accept cookies, and instructions on managing them can be found in browser help or at www.allaboutcookies.org.

Do Not Track:

We don't alter data practices based on "Do Not Track" signals.

Changes:

We may update this policy for operational, legal, or regulatory reasons.

Contact:

For more info, questions, or complaints, contact us at bikeroomandco@gmail.com or by mail at BRCO, 37 Rhos Road, Rhos on Sea, Colwyn Bay, CONWY LL28 4RS, UNITED KINGDOM. Your privacy is important to us, and we're here to assist you.